PSP – Helpdesk

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Amenity

4

How to add Amenities to charge location? How to assign an Amenity to a charge location?
How to disable and delete Amenity?
How to add a new Amenity?
How to import Amenity?

Charge Stations

5

How to create access group?
How to link charge stations to Driivz Portal and Charge Point Portal?
How to categorise charge station?
How to update charge station connector power rating?
Where to find the EVSE ID and Charge Station ID?

Configurations

1

How to edit configuration key pairs?

CPOs

1

How to edit and disable Charge Point Operator?

Drivers

13

Where to search Driver Vehicles information?
Where to download RFID Card Request customer letter?
Where to approve or decline RFID Card Requests?
Where to find RFID Card Requests?
Where to approve or reject requested promotions?
Where to search requested promotions?
Where to find individual driver account payment transactions?
Where to find individual driver account charging transactions?
Where to find charging station and transaction details associated with the reward?
How to adjust individual driver account balance?
Where to view individual driver account transactions?
Where to edit and disable driver accounts?
Where to edit, delete and disable driver groups?

Organisations

3

How to export charging and payment transactions?
How to amend account balance?
Where to edit, delete, disable and assign API Permission to Organisation Accounts?

Payments

5

How to approve or decline reward balance request?
How to complete or decline Withdrawal Approval Request?
How to approve Driver or Organisation account balance amendment request?
How to update failed payment status?
How to schedule automated billing cycle to clear outstanding bills?

Promotions

4

How to assign and delete partner promotions to charge stations?
How to edit, delete and disable partner promotions?
How to edit, delete and disable referral promotions?
How to edit, delete and disable reward promotions?

PSP

2

How to edit and disable payment service provider?
How to add Payment Service Providers?

RFID Cards

5

How to allocate RFID cards in bulk to organisation account?
How to view detail, edit and disable an an available RFID card?
How to add one individual RFID card in the system?
How to add bulk RFID cards into manufacturing?
How to assign RFID Card?

Tags

1

How to edit and delete Tags?

Tariffs

1

How to view detail of Tariffs?

Terms & Conditions

1

How to edit Terms and Conditions?

Users

3

How to edit, delete and disable user account?
How to add User Group?
Where to find users transaction activities?

VAT

3

How to attach VAT to Tariffs?
How to edit, delete and disable VAT Setting?
How to add new VAT Setting?

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How to edit and disable payment service provider?
How to add Payment Service Providers?

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How to add Amenities to charge location? How to assign an Amenity to a charge location?
Where to find users transaction activities?
Where to find the EVSE ID and Charge Station ID?
How to link charge stations to Driivz Portal and Charge Point Portal?
Where to approve or reject requested promotions?

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Amenity
Charge Stations
Configurations
CPOs
Drivers
Organisations
Payments
Promotions
PSP
RFID Cards
Tags

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Categories

Amenity

4

How to add Amenities to charge location? How to assign an Amenity to a charge location?
How to disable and delete Amenity?
How to add a new Amenity?
How to import Amenity?

Charge Stations

5

How to create access group?
How to link charge stations to Driivz Portal and Charge Point Portal?
How to categorise charge station?
How to update charge station connector power rating?
Where to find the EVSE ID and Charge Station ID?

Configurations

1

How to edit configuration key pairs?

CPOs

1

How to edit and disable Charge Point Operator?

Drivers

13

Where to search Driver Vehicles information?
Where to download RFID Card Request customer letter?
Where to approve or decline RFID Card Requests?
Where to find RFID Card Requests?
Where to approve or reject requested promotions?
Where to search requested promotions?
Where to find individual driver account payment transactions?
Where to find individual driver account charging transactions?
Where to find charging station and transaction details associated with the reward?
How to adjust individual driver account balance?
Where to view individual driver account transactions?
Where to edit and disable driver accounts?
Where to edit, delete and disable driver groups?

Organisations

3

How to export charging and payment transactions?
How to amend account balance?
Where to edit, delete, disable and assign API Permission to Organisation Accounts?

Payments

5

How to approve or decline reward balance request?
How to complete or decline Withdrawal Approval Request?
How to approve Driver or Organisation account balance amendment request?
How to update failed payment status?
How to schedule automated billing cycle to clear outstanding bills?

Promotions

4

How to assign and delete partner promotions to charge stations?
How to edit, delete and disable partner promotions?
How to edit, delete and disable referral promotions?
How to edit, delete and disable reward promotions?

PSP

2

How to edit and disable payment service provider?
How to add Payment Service Providers?

RFID Cards

5

How to allocate RFID cards in bulk to organisation account?
How to view detail, edit and disable an an available RFID card?
How to add one individual RFID card in the system?
How to add bulk RFID cards into manufacturing?
How to assign RFID Card?

Tags

1

How to edit and delete Tags?

Tariffs

1

How to view detail of Tariffs?

Terms & Conditions

1

How to edit Terms and Conditions?

Users

3

How to edit, delete and disable user account?
How to add User Group?
Where to find users transaction activities?

VAT

3

How to attach VAT to Tariffs?
How to edit, delete and disable VAT Setting?
How to add new VAT Setting?